Q: Should I reserve my items prior to the event?
A: We recommend it. All items are reserved on a first come first serve basis. When you reserve your items early, you are guaranteed the equipment needed for your event.
Q: When do I pay for my equipment?
A: We require a 50% deposit at the time that the reservation is made. Your deposit will guarantee that the equipment will be available when you need it. The balance is due 7 days prior to delivery of equipment.
Q: How do I pay for my equipment?
A: We accept cash and check payments as well as credit and debit card payments via paypal merchant services. If you want to make payment with a credit or debit card, simply let us know.
Q: What is the rental time period?
A: Prices quoted are for a one day and event time period. For your convenience, you may have your items delivered or pick them up the day before your event. Items can then be returned or picked up the day after the event. These additional days do not carry an extra charge. Rates stated are per event/single use. An exception is the 20×30 tent which is rented for a 24 hour time period. Extended day(s) rental rates are available upon request.
Q: What happens if I need to make changes or cancel?
A: Our cancellation policy allows you to cancel or make changes within 7 days of delivery of your items. Any cancellations after the 7 day cancellation period will result in forfeiture of your deposit.
Q: Do I need to take care of the equipment?
A: From the time that equipment arrives on site until it is picked up, it is your responsibility to keep all items secure from theft and damage. This includes water damage from rain. If items are damaged or missing, the customer will be responsible for the replacement charges for the item.
Q: Do I need to wash my items before I return them?
A: We wash and sanitize all dinnerware upon return. We ask that you scrape or rinse dishware and flatware and that they be free of food debris making them “dishwasher ready”. All items need to be broken down, stacked, and returned to the original packaging. Please do not wash any linens. We will take care of those. Simply shake them out to remove food crumbs and place them in the provided linen bag(s).
Q: Do you deliver and setup the equipment?
A: Yes, we deliver. Delivery or mileage fees will be quoted based on distance and drive time from our shop to your event. We can certainly setup your equipment but, typically this is completed by your friends and family. Additional fees apply if we setup or take down equipment at your event ($0.25 per chair and $0.75 per table). Setup and take down fees are charged independently of each other. Many items are also available for pickup.
Q: What type of service can I expect when the delivery truck arrives?
A: Standard delivery and pickup charges are for curbside or ground floor drop off locations. For stairs, gates or long carry locations (over 100 feet), additional fees may apply if you require the items to be delivered or picked up from these locations by our drivers. Using the assistance of your friends and family generally avoids any additional fees and we are happy to coordinate.